Getting Key Performance Indicators right by using a rigorous KPI measurement framework
KPI selection and data gathering are considered by professionals all around the world to be the most challenging aspects in working with KPIs. A way to address these challenges is to build a sound framework to measure KPIs, starting from the moment they are selected, until results are collected to be centralized in performance reports. This training course presents a rigorous KPI Measurement Framework that embeds 10 years of research in the field of key performance indicators and relies on best practices identified in the real business environment.
Benefits of Attending
Differentiate between objectives, KPIs and initiatives;
Understand KPI selection in different contexts;
Apply best practice techniques to KPI selection;
Document KPIs in a standardized template;
Learn when and how to use benchmarking in target setting;
Optimize the KPI activation and data gathering process.
Who Should Attend?
Professionals interested in measuring performance
Top/middle/lower management professionals
Executives or operational managers
Human resources Directors
Production & logistics Professionals
Marketing & Operations Directors
A standardized approach to KPIs
The world of KPIs
Challenges in performance measurement;
The value added by KPIs;
KPIs concept map;
KPI related terminology;
SMART objectives decomposed;
Leading vs. lagging KPIs;
Qualitative vs. quantitative KPIs;
Efficiency vs. effectiveness KPIs.
Interdisciplinary systemic worldview;
KPI use case scenarios;
KPI DNA map.
KPI selection & target setting
KPI selection for organizational scorecard;
KPI selection sources;
KPI selection techniques.
KPI alignment approaches;
KPI selection for corporate scorecard.
KPI documentation form functions;
KPI documentation form design;
KPI documentation process.
Working with targets
Target setting process;
Challenges in working with targets;
Negative behaviors when setting targets;
Weights and indexes.
Data gathering and visualization
Data gathering and visualization
Data quality dimensions;
KPI reporting data sources;
KPI activation tools;
KPI activation techniques;
Working with data custodians;
Data collection methods.
Guidelines to designing efficient templates;
Usability in terms of visual design;
Scorecard and dashboard design.
Review & evaluation test
The certification process is finalized when completing all stages of the learning experience. You will receive a:
Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam;
Certificate of Attendance (hard copy): after participating at the three days of on-site training course;
Certified KPI Professional diploma (hard copy): after you have successfully completed all of the three stages of the learning experience.
Group discounts can be discussed.
Terms & Conditions
Full payment is required prior to the event.
The course language will be English.
Any withdrawals have to be announced at least two weeks before the beginning of the course, through fax or e-mail. In this situation, the attendance fee will be refunded, less $400 retained for administrative expenditure. The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date. If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged. If you have confirmed and made the attendance fee payment but you didn’t attend the course, the course attendance fee will not be refunded. If you attend the course only partially (one day or a limited number of sessions), you will not benefit from any attendance fee reduction or refund.
Payment is by Bank Transfer
Please indicate which currency you wish to pay in: AED US Dollars Euros Pounds Sterling
Full payment details will be sent to you on your invoice
This part of the learning experience is meant to ensure a smooth transition to the face to face training. Participants are required to take necessary steps to achieve this. More information will be provided as and when needed.
During the three days of face to face training, the course is designed to facilitate experiential learning and ensure a high level of interactivity. Exercises used to enhance the development of competencies range from simple matching of concepts to extensive analysis of case studies.
The learning process is not finalized when the core-course ends. Participants are required to take necessary steps to achieve this.
The certification process is finalized only when you complete all of the 3 stages of the learning experience.