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Talk to Us: +968 99355438
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saidalharthy@tanfidh.com
Certified KPI Professional
Getting Key Performance Indicators right by using a rigorous KPI measurement framework
KPI selection and data gathering are considered by professionals all around the world to be the most challenging aspects in working with KPIs. A way to address these challenges is to build a sound framework to measure KPIs, starting from the moment they are selected, until results are collected to be centralized in performance reports. This training course presents a rigorous KPI Measurement Framework that embeds 10 years of research in the field of key performance indicators and relies on best practices identified in the real business environment.
Who Should Attend?
- Professionals interested in measuring performance
- Top/middle/lower management professionals
- Executives or operational managers
- Finance Directors
- Human resources Directors
- Production & logistics Professionals
- Information technology
- Marketing & Operations Directors
Benefits of Attending
- Differentiate between objectives, KPIs and initiatives;
- Understand KPI selection in different contexts;
- Apply best practice techniques to KPI selection;
- Document KPIs in a standardized template;
- Learn when and how to use benchmarking in target setting;
- Optimize the KPI activation and data gathering process.
Course Outline Day 01
A standardized approach to KPIs
08:00-16:00
The World of KPIs
- Challenges in performance measurement;
- The value added by KPIs;
- KPIs concept map;
- Governance
Understanding KPIs
- KPI related terminology
- SMART objectives decomposed by specific criteria
- KPI lifecycle
KPI typology
- Leading vs. lagging KPIs
- Qualitative vs. quantitative KPIs
- Efficiency vs. effectiveness KPIs
KPI Taxonomy
- Interdisciplinary systemic worldview
- KPI use case scenarios
- KPI DNA map
Course Outline Day 02
KPI selection and target setting
08:00-16:00
KPI selection
- KPI selection for organizational scorecard
- KPI selection sources
- KPI selection techniques
KPI Alignment
- KPI alignment approaches
- KPI selection for corporate scorecard
- KPIs cascaded to functional area
KPI documentation
- KPI documentation form functions
- KPI documentation form design
- KPI documentation process
- Organizational KPI libraries
Working with targets
- Target setting process
- Targets in practice
- Challenges in working with targets
- Negative behaviors when setting targets
Course Outline Day 03
Data gathering and visualization
08:00-16:00
Data gathering
- Data quality dimensions
- KPI reporting data sources
- KPI activation tools
- KPI activation techniques
- Working with data custodians
- Data collection methods
Data visualization
- Guidelines to designing efficient templates
- Usability in terms of visual design
Working with data custodians
- Guidelines to designing efficient templates
- Usability in terms of visual design
- Scorecard and dashboard design
Review & Certification Exam
- Course review
- Certification Exam
Fees
- OMR 895
- USD 2,300
- Group discounts can be discussed.
Workshop Outcome
- Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam
- Certificate of Attendance (hard copy): after participating at the three days of on-site training course
- Certified KPI Professional diploma (hard copy): after you have successfully completed all of the three stages of the learning experience.
Terms & Conditions
Full payment is required prior to the event.
The course language will be English.
Any withdrawals have to be announced at least two weeks before the beginning of the course, through fax or e-mail. In this situation, the attendance fee will be refunded, less $400 retained for administrative expenditure. The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date. If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged. If you have confirmed and made the attendance fee payment but you didn’t attend the course, the course attendance fee will not be refunded. If you attend the course only partially (one day or a limited number of sessions), you will not benefit from any attendance fee reduction or refund.
Payment is by Bank Transfer
Please indicate which currency you wish to pay in: AED US Dollars Euros Pounds Sterling
Full payment details will be sent to you on your invoice
Requirements
Pre - course
Core course
After-course
Evaluation
Do you need any clarifications?
For registration or clarifications:
Call us, at
- +968 24 618 185
- +968 99 355 438
- +968 24 523 058
- +968 24 523 059
- tanfidh@tanfidh.com
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