3-Day Training Course

Certified KPI Professional

KPI selection and data gathering are considered by professionals all around the world to be the most challenging aspects in working with KPIs. A way to address these challenges is to build a sound framework to measure KPIs, starting from the moment they are selected, until results are collected to be centralized in performance reports. This training course presents a rigorous KPI Measurement Framework that embeds 10 years of research in the field of key performance indicators and relies on best practices identied in the real business environment.

Who Should Attend?

Professionals interested in measuring performance

  • Professionals from different fields, such as finance, human resources, production, logistics, information technology and others, interested in Key Performance Indicators, will acquire the competencies needed to measure the performance of their team, department or organization.
Top/middle/lower management professionals
  • Executives or operational managers, regardless of their field of expertise, will gain the ability and knowledge to measure performance and maximize the value of using KPIs. The tools and resources offered as part of the certification program enable managers to apply the concepts learned in their organizations, immediately after the course.
Performance measurement experts
  • For professionals like Data Analysts, Strategy Managers, Performance Management Officers or Performance Architects, it is important to develop competencies in measuring performance, especially in terms of KPI selection and data gathering. Usually, this particular audience already has a performance measurement system set in place and the certification program offers the opportunity to learn best practices used in this field and identify how their current processes and approaches regarding KPIs can be improved.

Benefits of Attending

  • Experience the real business applicability of theoretical concepts regarding KPIs;
  • Improve the performance of your company by practicing a sound framework for KPI measurement;
  • Obtain better business results by selecting the right KPIs for your company.
  • Receive personalized feedback on your own KPI portfolio of instruments;
  • Practice a sound framework to establish strategically aligned KPIs;
  • Enhance the organizational decision making process by accessing data on previous and future performance;
  • Access rigorous tools that help you implement a framework for KPI Measurement by receiving +15 templates used in working with KPIs.

Course Outline Day 01

A standardized approach to KPIs

The World of KPIs

  • Challenges in performance measurement;
  • The value added by KPIs;
  • KPIs concept map;
  • Governance
  • Organizational levels.

Understanding KPIs

  • KPI related terminology
  • SMART objectives decomposed by specific criteria
  • KPI lifecycle

KPI typology

  • Leading vs. lagging KPIs
  • Qualitative vs. quantitative KPIs
  • Efficiency vs. effectiveness KPIs

KPI Taxonomy

  • Interdisciplinary systemic worldview
  • KPI use case scenarios
  • KPI DNA map

Course Outline Day 02

KPI selection and target setting

KPI selection

  • KPI selection for organizational scorecard
  • KPI selection sources
  • KPI selection techniques

KPI Alignment

  • KPI alignment approaches
  • KPI selection for corporate scorecard
  • KPIs cascaded to functional area

KPI documentation

  • KPI documentation form functions
  • KPI documentation form design
  • KPI documentation process
  • Organizational KPI libraries

Working with targets

  • Target setting process
  • Targets in practice
  • Challenges in working with targets
  • Negative behaviors when setting targets

Course Outline Day 03

Data gathering and visualization

Data gathering

  • Data quality dimensions
  • KPI reporting data sources
  • KPI activation tools
  • KPI activation techniques
  • Working with data custodians
  • Data collection methods

Data visualization

  • Guidelines to designing efficient templates
  • Usability in terms of visual design

Working with data custodians

  • Guidelines to designing efficient templates
  • Usability in terms of visual design
  • Scorecard and dashboard design

Review & Certification Exam

  • Course review
  • Certification Exam

Fees

  • OMR 895
  • USD 2,300
  • Group discounts can be discussed.

Workshop Outcome

The certification process is finalized when completing all stages of the learning experience. You will receive a
  • Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam
  • Certificate of Attendance (hard copy): after participating at the three days of on-site training course
  • Certified KPI Professional diploma (hard copy): after you have successfully completed all of the three stages of the learning experience.

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