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Talk to Us: +968 99355438
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saidalharthy@tanfidh.com
3-Day Training Course
Certified KPI Professional
KPI selection and data gathering are considered by practitioners all around the world to be the most challenging aspects in working with Key Performance Indicators (KPIs). A way to address these challenges is to build a sound framework to measure KPIs, starting from the moment they are selected, until results are collected to be centralized in performance reports. This three days training course focused on developing know-how in working with KPIs. The certification can be obtained by taking a multiple question Certification Exam in the last day of the course.
Who Should Attend?
Professionals interested in measuring performance
- Professionals from different fields, such as finance, human resources, production, logistics, information technology and others, interested in Key Performance Indicators, will acquire the competencies needed to measure the performance of their team, department or organization.
Top/middle/lower management professionals
- Executives or operational managers, regardless of their field of expertise, will gain the ability and knowledge to measure performance and maximize the value of using KPIs. The tools and resources offered as part of the certification program enable managers to apply the concepts learned in their organizations, immediately after the course.
Performance measurement experts
- For professionals like Data Analysts, Strategy Managers, Performance Management Officers or Performance Architects, it is important to develop competencies in measuring performance, especially in terms of KPI selection and data gathering. Usually, this particular audience already has a performance measurement system set in place and the certification program offers the opportunity to learn best practices used in this field and identify how their current processes and approaches regarding KPIs can be improved.
Benefits of Attending
- Experience the real business applicability of theoretical concepts regarding KPIs;
- Improve the performance of your company by practicing a sound framework for KPI measurement;
- Obtain better business results by selecting the right KPIs for your company.
- Receive personalized feedback on your own KPI portfolio of instruments;
- Practice a sound framework to establish strategically aligned KPIs;
- Enhance the organizational decision making process by accessing data on previous and future performance;
- Access rigorous tools that help you implement a framework for KPI Measurement by receiving +15 templates used in working with KPIs.
Course Outline Day 01
A standardized approach to KPIs
The World of KPIs
- Challenges in performance measurement;
- The value added by KPIs;
- KPIs concept map;
- Governance
- Organizational levels.
Understanding KPIs
- KPI related terminology
- SMART objectives decomposed by specific criteria
- KPI lifecycle
KPI typology
- Leading vs. lagging KPIs
- Qualitative vs. quantitative KPIs
- Efficiency vs. effectiveness KPIs
KPI Taxonomy
- Interdisciplinary systemic worldview
- KPI use case scenarios
- KPI DNA map
Course Outline Day 02
KPI selection and target setting
KPI selection
- KPI selection for organizational scorecard
- KPI selection sources
- KPI selection techniques
KPI Alignment
- KPI alignment approaches
- KPI selection for corporate scorecard
- KPIs cascaded to functional area
KPI documentation
- KPI documentation form functions
- KPI documentation form design
- KPI documentation process
- Organizational KPI libraries
Working with targets
- Target setting process
- Targets in practice
- Challenges in working with targets
- Negative behaviors when setting targets
Course Outline Day 03
Data gathering and visualization
Data gathering
- Data quality dimensions
- KPI reporting data sources
- KPI activation tools
- KPI activation techniques
- Working with data custodians
- Data collection methods
Data visualization
- Guidelines to designing efficient templates
- Usability in terms of visual design
Working with data custodians
- Guidelines to designing efficient templates
- Usability in terms of visual design
- Scorecard and dashboard design
Review & Certification Exam
- Course review
- Certification Exam
Fees
- OMR 895
- USD 2,300
- Group discounts can be discussed.
Workshop Outcome
The certification process is finalized when completing all stages of the learning experience. You will receive a
- Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam
- Certificate of Attendance (hard copy): after participating at the three days of on-site training course
- Certified KPI Professional diploma (hard copy): after you have successfully completed all of the three stages of the learning experience.
Terms & Conditions
- Full payment is required prior to the event.
- The course language will be English.
- Any withdrawals have to be announced at least two weeks before the beginning of the course, through fax or e-mail. In this situation, the attendance fee will be refunded, less $400 retained for administrative expenditure. The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date. If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged. If you have confirmed and made the attendance fee payment but you didn’t attend the course, the course attendance fee will not be refunded. If you attend the course only partially (one day or a limited number of sessions), you will not benefit from any attendance fee reduction or refund.
- Payment is by Bank Transfer
- Please indicate which currency you wish to pay in: AED US Dollars Euros Pounds Sterling
- Full payment details will be sent to you on your invoice
Do you need any clarifications?
For registration or clarifications:
Call us, at
- +968 24 618 185
- +968 99 355 438
- +968 24 523 058
- tanfidh@tanfidh.com
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