Key Performance Indicators Masterclass

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2-Day Training Course

Practice your skills and apply KPI best practices in a rigorous performance management framework

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Who Should Attend?

Professionals interested in measuring performance

Top/middle/lower management professionals

Executives or operational managers

Finance Directors

Human Resources Directors

Production & Logistics Professionals

Information technology Professionals

Marketing & Operations Directors

Benefits of Attending

Apply best practice techniques for KPI selection
Identify solutions for overcoming the main challenges in setting target
Structure the data gathering process
Perform an in-depth KPI results analysis

Course Outline Day 01

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Understanding KPIs

Activity: Define KPIs and the Balanced Scorecard

Performance management tools

Metrics, KPIs, KRIs and predictive analytics

The role and value added by KPIs

KPI naming standards

KPI typology

Activity: Use value flow analysis as a KPI selection technique

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Selecting the right KPIs

Activity: Discuss on the importance of setting objectives in KPI selection

KPI implementation project planning

KPI selection techniques

KPI selection criteria

KPI balancing

KPI selection workshop

Activity: Practice the KPI clustering process

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KPIs in context

Activity: Practice cascading objectives and KPIs to the employee level

Organizational, operational and employee KPIs

KPIs as part of process management

KPIs for Service Level Agreements

KPIs for Supplier Performance

Activity: Create a KPIs architecture

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KPI selection in given contexts

Activity: Practice KPI selection in functional areas

Activity: Practice KPI selection in industries

Activity: Practice KPIs selection according to quality

Activity: Practice KPIs selection according to effectiveness

Course Outline Day 02

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KPI documentation and target setting

Activity: Practice target setting

Functions and design of the KPI documentation form

Organizational KPI libraries

Approaches to target setting

Activity: Analyze negative behaviors associated with linking bonuses to targets

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Data visualization – scorecard & dashboard design

Activity: Debate on best practices in data visualization

The role of scorecards, dashboards and healthograms

Rules for creating relevant performance reports, scorecards and dashboards

Graphs selection

Usability in terms of visual design

Activity: Analyze a scorecard and a dashboard from a visual perspective

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KPI data gathering

Activity: Explore relevant software and hardware solutions

Consistency in data quality and KPI measurement

Best practices in KPI measurement

The KPI data gathering process

KPI data source taxonomy

KPI activation tools and techniques

Activity: Evaluate the performance measurement capability and maturity

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KPI analysis levels

Activity: Interpret KPIs results analysis

Activity: Make decisions regarding KPIs renewal

Activity: Compare KPIs through benchmarking

Activity: Practice KPI modelling

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Review and Learning Assessment Quiz

Course review

Learning outcomes

Learning Assessment Quiz

Fees

OMR 595
USD 1,550
Group discounts can be discussed.

Workshop Outcome

Develop an effective KPI Performance Management Architecture

Adopt a rigorous approach by getting updated with the latest trends in working with KPIs

Improve your performance measurement efficiency by practicing a variety of techniques to ensure the best KPI selection process

Work with specific tools that will help you implement a KPI Management Framework.

Terms & Conditions

Full payment is required prior to the event.
The course language will be English.
Any withdrawals have to be announced at least two weeks before the beginning of the course, through fax or e-mail. In this situation, the attendance fee will be refunded, less $400 retained for administrative expenditure. The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date. If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged. If you have confirmed and made the attendance fee payment but you didn’t attend the course, the course attendance fee will not be refunded. If you attend the course only partially (one day or a limited number of sessions), you will not benefit from any attendance fee reduction or refund.
Payment is by Bank Transfer
Please indicate which currency you wish to pay in: AED US Dollars Euros Pounds Sterling
Full payment details will be sent to you on your invoice

Do you need any clarifications?

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About Us

Our aim is to provide our clients wherever they are in the globe with business and professional solutions, as well as expertise

Contact Us

Email : saidalharthy@tanfidh.com

Phone : +968 99355438